Frequently Asked Questions

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Applications can be submitted online through our website. Each adult applicant must complete a separate application.  Applicants should provide a valid photo ID, recent pay stubs or proof of income, and rental history. Additional documentation may be requested during the review process. 

Yes, a non-refundable application fee is required for each applicant. The fee covers the cost of background and credit checks. 

 All applicants undergo a comprehensive screening that includes credit history, background check, income verification, and rental history. Approval is based on meeting established criteria. 

 Most applications are processed within 1–3 business days, depending on how quickly we receive required documentation and references. 

Yes, if your application is denied, you will be notified in writing with a general explanation in accordance with Fair Housing regulations. 

The security deposit for a rental property varies depending on the property and is typically equal to one month's rent.

No, the security deposit may not be used for the last month’s rent. Rent must be paid in full through the end of the lease term. 

 Rent is due on the 1st of each month. Payments can be made through our secure online tenant portal.

 Yes, a standard grace period of 4 days is applied. However, late fees will be assessed if rent is not received by the end of the grace period.  The exact amount or percentage is outlined in your lease agreement. 

We accept payments via the online portal (ACH), cashier’s checks, or money orders. Cash is not accepted. 

 Yes, tenants are encouraged to set up automatic payments through our online portal to avoid missed payments and late fees. 

We strongly encourage all maintenance requests to be submitted through the online tenant portal for timely and efficient service. For urgent issues that constitute a maintenance emergency, please immediately call our Emergency Maintenance Line at (407) 630-8703. Please use this line even during business hours.

 Emergency repairs include issues such as major water leaks or flooding, fire, gas leaks, no heat in freezing temperatures,  no air conditioning in extreme heat (especially for vulnerable residents), electrical outages, or anything that threatens health, safety, or property habitability.

 Maintenance is handled by licensed and insured vendors with whom we have established relationships to ensure quality and reliability. 

Non-emergency maintenance requests are usually addressed within 24–72 hours. Emergency issues are prioritized and resolved as quickly as possible. 

Tenants may not make any alterations without written approval from management. Unauthorized changes may result in fees or the need to restore the unit upon move-out. 

Tenants are generally responsible for electricity, gas (if applicable), water, internet, and cable. Trash, sewer, pool care, lawn care, and reoccurring homeowner association dues may be included depending on the lease.  Always refer to your lease for specific obligations.

After signing the lease, tenants should contact the utility providers directly to set up or transfer accounts into their name before move-in. 

The security deposit for a rental property is typically equal to one month's rent. This amount is held in escrow and will be returned to you at the end of your lease as long as there is no damage to the property.

Standard lease terms are typically 12 months. If the move in date is not on the 1st of the month, the lease may be slightly shorter or longer than 12 months. 

Breaking a lease early may require payment of a lease break fee, continuous rental payments until the property is re-rented, and proper notice. Please refer to your lease agreement for full details. 

 Lease renewals are offered based on tenant history and property availability. Renewal terms will be provided prior to lease expiration. 

A 60-day notice is required prior to move-out, after which we will begin scheduling showings of the property. Please refer to your lease agreement for further details. 

 Subletting is not permitted. Guests staying longer than 14 days must be approved by management. 

Tenants are not permitted to change the locks without prior written consent from the landlord.  A copy of all keys must be provided to the management company.  

We respect your privacy. Non-emergency entry requires at least 24 hours’ notice, except in the case of emergencies. 

If you are locked out, please contact the management company for assistance. However, please be advised that we may not have a copy of the key on file and you may need to contact a locksmith at your expense. 

Pets may be permitted with prior approval; however, breed and size restrictions apply and are subject to the specific policies of each individual rental property. 

Yes, a nonrefundable pet fee and/or a monthly pet fee may apply. For detailed information, please review the terms outlined in your lease agreement. 

Smoking is strictly prohibited in all indoor units and common areas. Designated outdoor smoking areas may be available where permitted. Please refer to your lease agreement for specific guidelines. 

Upon move-in, you will receive keys, access information, and a move-in inspection form to document the condition of the unit. 

 Tenants are provided with a move-in checklist to document any pre-existing damages or maintenance concerns observed upon occupancy. Please note that this checklist is not a substitute for a maintenance request. Any items requiring attention must be submitted as a formal work order through the online tenant portal.

If any issues noted on the checklist appear inconsistent with the documented move-in condition photos, management reserves the right to conduct an inspection to verify the accuracy of the reported items.

Move-out inspections are conducted upon the tenant’s formal surrender of keys and possession of the property. At that time, a thorough inspection of the unit will be performed in the absence of the tenant. Subsequent to the inspection, the condition of the unit will be carefully evaluated in comparison with the original move-in photographs and the tenant’s move-in inspection report to determine any alterations or damages. 

Upon vacating the premises and following a thorough inspection of the unit, your security deposit will be refunded by mail to the last known address, less any applicable deductions for damages or outstanding charges, within the legally mandated timeframe (typically 15 to 30 days). 

Common deductions may include, but are not limited to, charges for damage beyond normal wear and tear, unpaid rent or fees, excessive cleaning required to restore the unit to its original condition—including professional carpet steam cleaning—repair of any unauthorized alterations or modifications, and replacement of lost or missing keys. 

For general inquiries or concerns, please contact our property management office via phone, email, or through the online portal. Use of the portal is highly encouraged for efficient communication. 

Yes! If you have a maintenance emergency, please immediately call our Emergency Maintenance Line at (407) 630-8703. Please use this line even during business hours.

 Tenants are notified of important updates via email, tenant portal notifications, or posted notices on the property. 

Renter’s insurance is not required but is strongly recommended to protect personal belongings and provide liability coverage.